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Terms and Conditions

Note: The Phantom Suspension System is intended for off-road use only. Phantom Suspension and its distributors will not be responsible for any damages or injuries resulting from improper usage. The Phantom Suspension System contains highly pressurized air, DO NOT DISASSEMBLE. Doing so will result in serious death or injury.

Conditions of USE
Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.

All content included on this site, such as text, graphics, logos, button icons, images, video/audio clips and software, is the property of Phantom Suspension or its suppliers and protected by U.S. and international copyright laws. All trademarks, service marks, and trade names are proprietary to Phantom Suspension . All other trademarks not owned by Phantom Suspension or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Phantom Suspension. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. All software used on this site is the property Phantom Suspension or its software suppliers and protected by U.S. and international copyright laws and may not be reproduced, modified, distributed, transmitted, or republished.

Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Phantom Suspension reserves the right at any time after receipt of your order to accept or decline your order for any reason. Phantom Suspension reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and adjust your invoice accordingly. Phantom Suspension may require additional verifications or information before accepting any order. Once you have placed an online, phone order, or other type of order with Phantom Suspension, you have entered in a contract to purchase and your credit card will be charged immediately. Orders DO NOT always ship the same day. If you need priority delivery then please contact us for immediate attention.

Ordering Procedure
If you order a product, your credit card is charged immediately as stated above. We will notify you the status of the order and the product availability. If you choose to cancel the order after the same day we received or not during business hours when the order has been processed, a cancellation fee may be charged and the remaining amount will be credited back to you.

Coilover Suspension Specifications
The Phantom Suspension System is custom made to the coilover suspension specifications provided by the customer.
We are not liable for any inaccurate measurements by the customer and a restocking fee will be charged for any returns due to inaccurate measurements.

Special Order Items
Some items may be special order specifically for the customers vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts.

Payment Terms
Phantom Suspension accepts credit cards and Paypal payments with appropriate billing and shipping addresses to be verified. All orders are to be paid in full at the time of purchase unless we contact you otherwise. Prices and shipping cost is subject to change anytime because of exchange rates, shipping costs, manufacturer price changes, etc.

A Life-time Construction Warranty is only offered to customers who send us their coilover suspension for assembly with our cups. The VIAIR compressor is covered by the manufacturer’s warranty. Parts failing due to normal wear or requiring routine maintenance are not covered under warranty. Specific exclusions include rubber components such as rubber seals, hoses, tubes and fittings. Products that have been abused, altered, or incorrectly installed are not covered under warranty. The customer is responsible for ensuring that the product is properly operated and maintained. Phantom Suspension has no obligations to bear any cost of removal, installation, time loss, rental car expenses, freight charges and will not be liable for any damages due to malfunction or installation errors. Warranty is void if the Phantom Cups are disassembled, tampered and/or modified.

Privacy Policy

By visiting PhantomSuspension.com you agree to accept the practices described in this Privacy Notice.

When you purchase products on PhantomSuspension.com, we ask you for personal information. We use this information to process your orders and to communicate with you about the status of your orders. We also use your email address to send you messages about special offers, promotions, and surveys. Occasionally, we send our customers special offers and promotional information via postal mail, using the shipping address provided. If you no longer want to receive the announcements or postal mail, you can email info@phantomsuspension.com and request us to stop sending such announcements to you.

Collection and Use of Information
When you place your first order with PhantomSuspension.com, we ask you for your full name, physical address, telephone number, and email address so we can ship your order. We use your telephone number only if there is an order-related issue, not for marketing purposes. Our server stores this information so that placing future orders will be quicker and easier. If you want to update your information, go to your Account page and make the appropriate changes. You must be signed in to access your account.

We also track your order and billing history. We will use this information to process your orders and communicate with you about your orders.

Viewing and Updating Your Information
You can always access the personal information you have provided to Phantom Suspension by going to your Account page. You can make changes to this information to update your account anytime.

Upon visiting PhantomSuspension.com, cookies are placed on your computer’s hard drive. (Cookies are small pieces of data that are sent to your browser from a Web server and stored on your hard drive.) Cookies allow us to track the items you purchase and we also use cookies to gather usage information, such as the number and frequency of visitors to our site and its various pages. We analyze this data to assess our product lines offered on our site. Automatically logged information is also used to analyze trends and to administer the site.

Except as described in this section, we will not sell, rent or disclose your personally identifying information to third parties.

In order to ship and track merchandise, we make your name and address available to such companies as UPS, FedEx, or USPS. In no instance is UPS, FedEx, or USPS allowed to use your personal information for any other purpose.